Archive for April, 2009

Don’t Talk to Me!

April 29, 2009

Social media done well includes three things:

  1. Contribute to the conversation. Sure, there is a lot to be learned by reading tweets from others, but chances are you have nuggets of information that others would find incredibly valuable. Why not contribute your thoughts?
  2. Listen to your customers, critics, competitors, brand evangelists… really to everyone who has something to say about your company, brands and you! Chances are you will learn something, and better yet, you may be able to get ahead of issues.
  3. Engage. As a marketer it is easy to blast messages at your fan or follower base. This is not engagement. Engagement requires a give and take – kind of like a good relationship. If you are listening it is easy to react and engage.

It is pretty simple stuff. But, somewhere along the way we became comfortable with talking at and to rather than with people. Said that way, social media can really bring us back to basics—if you want to do it well. And with the global community that we now have access to thanks to the internet, our conversations have more reach.

Bottom line: don’t forget that social media is a conversation and requires interaction. Kind of like a dance, sometimes you lead and I follow. Other times, I lead and you follow.

Also, taking a step back and perhaps sending a note card to contacts from time to time, rather than an email, might set you apart from the crowd. A total retro move, I know, but I can guarantee you won’t get lost in the stream!